TRACK HELP

"Efficient service creates loyal customers. Transform a simple smartphone into a powerful field service technician tool."

TrackHelp brings a new and innovative way of tracking your field operations with a real-time, geo-synchronized view. Think how Uber* allows you to track your rides. TrackHelp transforms a smartphone into a powerful field operation support device, and saves on the costly specialized devices. Enterprises can now quickly empower their field force and gain operational efficiencies by integrating the customer-centric and field operations using the TrackHelp application.

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  • Remote Data Synchronization

  • Offline Data Capture

  • Field Rep & Manager Mobile Interfaces

  • Realtime Route Mapper & Tracker

  • GeoTagging, GeoTracking, GeoFencing

Audetemi Applications

Smart applications for smart devices.
Pre-built for common industry processes including Sales, Customer Service, and Field Service.

Audetemi Engagement Cloud

Significantly enhance customer engagement experience with powerful features such as chat, video chat. Infuse enterprise apps with smartphone user engagement experience.

Audetemi Data Cloud

Smart devices need smart data. Combine power of big data with artificial intelligence to deliver smart data for smart applications. Federate information in the cloud to create a smart data lake.

Audetemi Enterprise Cloud

Common enterprise features such as NLP search, authentication, localization, offline availability are now available as reusable services in the cloud - all pre-connected with the platform of your choice.

VALUE ADDED FEATURES

  • Field Rep. & Field Manager Interface

    Daily/Weekly Schedule, My & My Team’s Schedule.

  • Real-time Route Mapper & Tracker

    Monitor work routes, track team members.
    Full geo-synchronization.

  • Capture Incidents

    Capture media, report incident with one click.

  • Barcode, Alerts, Push Notifications

    Built-in barcode scanner, proactive alerts and push notifications to trigger actions.

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  • Instant Chat, Video Chat

    Real-time, visual collaboration for faster service and resolution.

  • Universal NLP Search & KB

    Search once for Cases, Solutions, People, built-in KB, answers, favorites.

  • Task Logs, Time Tracking, Signature Capture

    Capture visit logs, integrate forms, track time, capture signature on glass.

  • Three-way Outlook Integration

    Keep schedules in sync within Outlook, ServiceNow, and App

AUDETEMI PRODUCT DEMO

Digitally transform your enterprise business in days!

Enable your sales, customer service, and field service functions on smart devices. Leverage the power of smart big data, AI, and superior CX in a practical way. Deliver smart apps for smart devices in days.