SNAP HELP

"Smarter engagement is smarter service. Reach out to the customers where they are – on their smart devices."

SnapHelp is the first mobile app to integrate all smartphone features seamlessly to your enterprise CSM/CRM system via the cloud.

Customers can now use the app to seamless connect and engage with the enterprise to resolve their product or service issues. SnapHelp allows customers to view their incidents/queries, as well as related similar queries raised by other customers in a simple and intuitive way on their smartphones.

The Audetemi platform provides a drag and drop SmartAgent interface that embeds within the enterprises' existing CSM/CRM application and allows service advisors as well as employees to engage with customers directly on their smartphones.

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  • Simple, intuitive, informative app

  • Richness of smart device engagement features

  • Visual collaboration via Video Chat

  • Connected knowledgebase for proactive answers

  • Community engagement to promote self service

Audetemi Applications

Smart applications for smart devices.
Pre-built for common industry processes including Sales, Customer Service, and Field Service.

Audetemi Engagement Cloud

Significantly enhance customer engagement experience with powerful features such as chat, video chat. Infuse enterprise apps with smartphone user engagement experience.

Audetemi Data Cloud

Smart devices need smart data. Combine power of big data with artificial intelligence to deliver smart data for smart applications. Federate information in the cloud to create a smart data lake.

Audetemi Enterprise Cloud

Common enterprise features such as NLP search, authentication, localization, offline availability are now available as reusable services in the cloud - all pre-connected with the platform of your choice.

VALUE ADDED FEATURES

  • Pre-connected with ServiceNow

    Out of the box connector with ServiceNow CSM.

  • Rich User Experience

    Superior user experience with intuitive design.

  • Device Agnostic

    Available on iOS, Android, HTML5/Hybrid.

  • Multi-lingual

    Ready for global deployment via localized versions.

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  • Chat, Video Chat

    Differentiated, and highly interactive experience.

  • Universal NLP Search & KB

    Search once for Cases, Solutions, People, built-in KB, answers, favorites.

  • Native Smart-Device Features

    Notifications, barcode scanning, report incidents with picture, video, or text.

  • Enhanced CSM Agent Interface

    Proactive answers, similar cases, Chat/Video Chat within ServiceNow CSM Agent App.

AUDETEMI PRODUCT DEMO

Digitally transform your enterprise business in days!

Enable your sales, customer service, and field service functions on smart devices. Leverage the power of smart big data, AI, and superior CX in a practical way. Deliver smart apps for smart devices in days.