SnapHelp is the first mobile app to integrate all smartphone features seamlessly to your enterprise CSM/CRM system via the cloud.
Customers can now use the app to seamless connect and engage with the enterprise to resolve their product or service issues. SnapHelp allows customers to view their incidents/queries, as well as related similar queries raised by other customers in a simple and intuitive way on their smartphones.
The Audetemi platform provides a drag and drop SmartAgent interface that embeds within the enterprises' existing CSM/CRM application and allows service advisors as well as employees to engage with customers directly on their smartphones.
Smart applications for smart devices.
Pre-built for common industry processes including Sales, Customer Service, and Field Service.
Significantly enhance customer engagement experience with powerful features such as chat, video chat. Infuse enterprise apps with smartphone user engagement experience.
Smart devices need smart data. Combine power of big data with artificial intelligence to deliver smart data for smart applications. Federate information in the cloud to create a smart data lake.
Common enterprise features such as NLP search, authentication, localization, offline availability are now available as reusable services in the cloud - all pre-connected with the platform of your choice.
Out of the box connector with ServiceNow CSM.
Superior user experience with intuitive design.
Available on iOS, Android, HTML5/Hybrid.
Ready for global deployment via localized versions.
Differentiated, and highly interactive experience.
Search once for Cases, Solutions, People, built-in KB, answers, favorites.
Notifications, barcode scanning, report incidents with picture, video, or text.
Proactive answers, similar cases, Chat/Video Chat within ServiceNow CSM Agent App.